Our products may be returned for a store credit within 30 days of original purchase, provided they are unopened and in “like-new” condition. Any shipping on returns will be at the expense of the buyer. The returned goods must include a copy of the original receipt, your e-mail address, shipping address and phone number.
Items sold as sale items are “final sale”. Since they are offered at a deep discount, we will not refund these items.
Even though most of our products are not susceptible to damage during the shipping process, if you receive damaged items, we will replace them. The buyer will ship them to The Cotton Ball along with a description of the damage and will be reimbursed for the shipping costs. An identical replacement item will be sent to the buyer at no additional cost. As stated above, all returns must include the original receipt, your e-mail address, shipping address and phone number.
SEND ALL RETURNS TO:
The Cotton Ball
2830 Main St.
Morro Bay, CA 93442